Refund & Dispute Policy

Fee categories

• Subscription or recurring account-management fees pay for the stated service period.
• Setup or onboarding fees, if quoted, cover work performed to assess and configure a service.
• Advertising funds or top-ups are customer funds intended for advertising spend and are separate from LEEPSMART service fees.
• Third-party processor, currency-conversion, network, or platform fees may be charged by another provider and may be outside LEEPSMART’s control.

Refund request window

A refund request must be emailed to hello@leepsmart.com or submitted through the Contact & Customer Support page within 7 calendar days after the applicable charge. Include the customer name, invoice or transaction reference, amount, charge date, payment method, and a clear description of the issue. Do not send full payment-card numbers, passwords, or CVC codes.

Potentially eligible cases

• A verified duplicate charge.
• A charge taken in error that is not associated with an authorized order.
• A purchased service that LEEPSMART did not begin or deliver as described, subject to the applicable order and evidence.
• Unused advertising funds that are legally and technically recoverable, subject to platform and payment-provider restrictions.

Delivered services and non-recoverable amounts

A refund request may be reduced or declined to the extent that setup, management, support, or other contracted work has already been delivered. Amounts already spent on advertising, paid to a third-party platform, lost through currency conversion, or charged by a processor may not be recoverable. We will not promise a result that depends on a third party.

LEEPSMART provides digital services and does not ship physical goods. Shipping and merchandise-return policies do not apply.

Processing time

After receiving the information required to review the request, we will investigate the payment and service record. If a refund is approved, LEEPSMART will initiate it within 7 calendar days. The customer’s bank, card issuer, or payment provider may require additional time to post the funds to the original payment method.

Disputes and chargebacks

Customers should contact us first so we can investigate duplicate or incorrect charges and provide transaction records. This does not limit any rights available under applicable law or a card network. Fraudulent disputes, altered evidence, or misuse of the chargeback process may result in service restriction where lawful.