Subscription policy
Subscription Cancellation Policy
This policy explains how business customers may cancel a LEEPSMART subscription or prevent a free trial from converting to a paid monthly plan.
Last updated: October 28, 2026
Before subscribing
Published plans are billed monthly and include a 7-day free trial. A valid payment method is required to begin the trial. Unless cancelled before the trial ends, the selected plan fee is charged automatically when the 7-day trial ends, and the subscription renews automatically each month until cancelled. These terms, the amount in USD, first charge date, included services, and any separate charges must be shown before the customer accepts the subscription.
How to cancel
Submit a cancellation request to hello@leepsmart.com or through the public Contact & Customer Support page. Include the customer name and subscription or invoice reference. Do not include payment-card details or account passwords. To avoid the first subscription charge, the cancellation request must be received before the 7-day trial ends.
Effect of cancellation
We will confirm receipt and the effective cancellation date after verifying the customer’s authority and subscription record. Cancellation stops future renewals after it takes effect. Cancellation of a service subscription does not itself withdraw, reverse, or refund advertising spend or other separate charges. Refund requests must be submitted within 7 calendar days after the applicable charge and are governed by the Refund & Dispute Policy.
After cancellation
Once cancellation takes effect, no further subscription renewal should be charged for the cancelled plan. Customers remain responsible for amounts properly incurred before the effective date. A new written order or subscription is required to resume cancelled services.